PPI - FAQ

General Information

Q: What kind of products does PPI carry?
A: PPI is a publisher and distributor of assessment instruments, software, books, and other related resources for professional and pastoral counselors dealing with an extensive range of psychological issues: adult, adolescent, and child personality counseling; marriage and family counseling; career counseling and human resources; child custody; drug and alcohol abuse; and anxiety, depression, anger, and stress.

Q: Where is PPI located?
A: PPI is located at 2205 First St., Suite 110, Simi Valley, CA 93065. You may contact us by mail at P.O. Box 3577, Thousand Oaks, CA 91359-0577, USA. Our normal hours of operation are Monday through Friday, 9:00 a.m.-5:00 p.m., pacific time. Contact us Toll-Free (U.S. & Canada) by Phone at (800) 345-8378. Our local phone number is 805 527-4283. Fax is 805 527-9266.

Q: Do you have international distributors for your products?
A: PPI does have international distributors in Canada, Korea, Mexico, and Hong Kong. Please contact PPI at tjta@tjta.com for more information. PPI products are printed and distributed in the US, and are shipped all over the globe. PPI does organize international training for the Taylor-Johnson Temperament Analysis® (T-JTA®). Please see the T-JTA Training section of this website or contact us at tjta@tjta.com for more information.

Q: Do you carry foreign language versions of your products?
A: Foreign language versions of the Taylor-Johnson Temperament Analysis® (T-JTA®)are available in Spanish, French, German, Chinese, Portuguese, Danish, and Korean. Go to the Foreign Language Editions link from page 1 of the PPI Online Catalog to review foreign language materials. Please contact PPI at tjta@tjta.com for more information.

Q: Can anyone purchase materials from PPI?
A: Psychological Publications, Inc. restricts the sale and use of its test materials in accordance with required standards established by professional counseling associations. Therefore, PPI test materials are sold only to those individuals who have obtained a degree from an accredited college or seminary with course work in relevant fields—Psychology, Sociology, Social Work, Education, Guidance, Vocational Counseling, Pastoral Counseling—and who are currently working in a counseling or educational profession. Students who are enrolled in professional degree programs at an accredited college or seminary under supervision of an individual who meets the above requirements may be granted “provisional approval” pending completion of their professional training. A test user should have a general knowledge of measurement principles and limitations as well as the benefits of test usage and interpretation. He or she should have the background to evaluate the validity of various types of inferences drawn from test results.

If you would like to become an authorized PPI customer, please complete the Application/Qualification Summary. PPI will get back to you within 1-2 business days regarding your approval status, and if appropriate, assist you in placing your initial order.

Books, audio/videotapes, and some inventories are non-restricted and therefore available to customers whom have not completed an Application/Qualification Summary. All non-registered buyers must prepay their orders.

Q: Does PPI allow any modification or reproduction of their products?
A: Due to copyright restrictions, photocopying of any PPI testing materials (in whole or in part) is prohibited. If you would like to obtain permission to reproduce or modify a product published by PPI, please contact PPI Director Jamie Taylor for more information.

Q: Where can I obtain additional information about one of your products?
A: Our online and printed catalogs provide only a general description of each of the products we sell. The best source for detailed information about product development, administration, scoring procedures, and psychometric qualities is the Professional Manual for that product.

If you would like additional information about a product you have purchased, please contact our customer service. PPI provides technical support for all of the print and software products we publish.

You can e-mail tjta@tjta.com or call Toll-Free (U.S. & Canada) (800) 345-8378 Monday through Thursday from 9:00 a.m.-5:00 p.m., pacific time.

Q: Does PPI offer free technical support?
A: PPI provides basic technical support free of charge for all the products we publish (both print and software). Extensive and/or frequent technical support, beyond software error, may be subject to a discretionary hourly fee.

Our Technical Support Specialists are available Monday through Thursday from 9:00 a.m. to 5:00 p.m., pacific time. You can e-mail tjtaSoftwSupp@aol.com or call Toll-Free (U.S. & Canada) (800) 345-8378.

Q: Does PPI offer scoring and reporting services for any of its products?
A: PPI offers three convenient computer scoring options for the Taylor-Johnson Temperament Analysis® (T-JTA®): T-JTA Mail-In/Fax-In Scoring Service, T-JTA Computer Scoring Software, and new T-JTA Online Administration. Please see our online catalog for more details or feel free to contact us with your specific questions.

Copyright Information

Q: Are PPI's materials protected by copyright?
A: All PPI and T-JTA materials are protected by copyright. This applies to website information, testing products and their components (including quoted material found in manuals, books, or brochures). Submitting a PPI Qualification Form, or placing an order to purchase materials from PPI, implies your acceptance of these terms and conditions.

Q: Can I photocopy one of your products for use in my research or graduate coursework?
A: Copyright restrictions strictly prohibit photocopying or modifying PPI materials in whole or in part. If you plan to use a test in its entirety, you must purchase the number of test protocols you will need for your purposes.

It is possible to request special permission to use PPI copyrighted materials in one of the following circumstances:
--You wish to reproduce PPI testing materials for purposes of a publication or presentation.
--You wish to include part of a test form in an Appendix within a thesis paper or dissertation.
--You wish to modify a product in some way (change wording, use a different answer sheet, translate, etc.) for research or clinical purposes.
--You wish to obtain permission to use an existing authorized translation of a PPI product.
--Prepare a detailed request and send it via e-mail to JTaylorDirector@aol.com.

Shipping / Handling Information

Q: How fast do you ship orders?
A: PPI offers SAME DAY SHIPPING for all orders received Monday through Friday by 12:00 p.m. pacific time. Orders received after 1:00 or on weekends or holidays will be shipped the next regular business day.

Q: Can you ship my order to a P.O. Box?
A: Orders from the U.S. are normally shipped via a traceable method, which requires a street address. This allows us to track your package in the event of a problem or delay.
International Orders may be shipped to a P.O. Box if you request Regular service (which is not a traceable shipping method). All Expedited International shipments require a street address. If you are unable to provide a street address, your order may be delayed. Someone should be available at the street address to receive and sign for the package.

Q: What are your Shipping & Handling charges?
A: Shipping & Handling charges will appear as a separate item on your invoice. This charge includes secure packaging, insurance, and rapid processing of your order. Rates and delivery times are based on the destination and the specific shipping method you select for your order.

U.S. DESTINATIONS
Ground service (traceable) to destinations in the U.S. (4-10 business days): 10% of the order Subtotal, $15.00 minimum.
Expedited service (traceable) to destinations in the U.S.:
--Standard Overnight (guaranteed delivery by 5:00 the following business day): 25% of the order Subtotal, $35.00 minimum.
--2-Day Air (guaranteed delivery by the second business day, not counting the day you placed the order): 20% of the order Subtotal, $25.00 minimum.

CANADA DESTINATIONS
Orders sent via USPS (7-14 business days): 20% of order SubtotaL, $30.00 minimum.

OTHER INTERNATIONAL DESTINATIONS
Expedited service (traceable) to Other International destinations (3-10 business days): 35% of order Subtotal, $50.00 minimum. Customers are responsible for all applicable duties and taxes.

Q: How can I check the status of my order?
A: Orders placed online will receive an e-mail confirmation. For further information about the status of your order, you may e-mail your request to tjta@tjta.com.
To check the status of orders placed by mail, phone, or fax, e-mail tjta@tjta.com to verify that your order was received and shipped. Include the exact name and complete shipping address that was specified on your order.

Q: Will I have to pay any additional charges when my package is delivered?
A: For shipments to Canada and Other International destinations (depending on the country and/or region) additional customs and/or duties may be assessed.

Ordering Information

Q: How do I place an online order with PPI?
A: CURRENT PPI CUSTOMERS:
If you are a current PPI customer with an established account, you will not need to register again to order online. Simply browse the site for the materials you need, adding them to your shopping cart. Before you complete your purchases with Verisign (secure online payment), you will be asked for your PPI account number in order to verify that you are an authorized buyer before we accept your payment. If you have forgotten your account number, please contact PPI customer service at tjta@tjta.com or Toll-Free at (800) 345-8378, and we will locate it for you.

To complete your transaction, follow the directions on the Verisign link for secure credit card payments. Be sure to provide your complete shipping (and billing if different) address to ensure proper delivery. Multiple contact numbers are recommended.

Once we have received your online order, we contact you regarding the estimated ship date. For email confirmations, please be sure to include your primary email address in with the contact info.

NEW PPI CUSTOMERS WHO HAVE NOT SUBMITTED AN APPLICATION AND BEEN APPROVED (No Application Approved):
As PPI test materials are sold only to those individuals who have obtained a degree from an accredited college or seminary with course work in relevant fields, all new PPI customers must submit an Application/Qualification Summary before orders can be filled (prompts directing you to this application for new buyers will also appear before the order completion).

Please be sure to fully complete and submit the application before proceeding with your order. Once we receive and review your online application, we will get back to you within one business day regarding your approval status. If you are approved, you can immediately order online though your PPI account number will not be assigned until we process your initial order.

If you would prefer to compete a hardcopy of the Application/Qualification Summary, one can be faxed or mailed to you upon request.

NEW PPI CUSTOMERS (Application Already Approved):
If you are purchasing from PPI for the first time but already have an approved Application/Qualification Summary on file with us, please contact PPI prior to placing your order so that we can verify your information on file. Once we have established your approval status, you may order online as a current customer.

PPI Return Policy
Q: What merchandise can be returned to PPI?
A: Unopened assessments and supplements ordered in excess or in error may be returned to PPI for a full refund. No opened and/or used merchandise or books may be returned.

Q: Where and how should I return merchandise to PPI?
A: Return your merchandise via a traceable method (e.g., UPS, FedEx, or Certified) to our physical address:

Attention: Returns
PPI, Inc.
2205 First St., Ste. 110
Simi Valley, CA 93065

NOTE: PPI is not responsible for the loss of merchandise that is returned via a non-traceable shipment method (e.g., regular postal service).

Q: What documentation needs to accompany my return?
A: To ensure prompt and appropriate processing of your credit, make sure you include the following documentation with your returned merchandise:
--A copy of your original invoice. (If you do not have a copy of the invoice, please reference the name of the authorized buyer, name of organization, PPI account number, and provide the complete address to which your order was originally shipped).
--A note including the reason for your return and any exchange request.

Q: Does PPI require prior return authorization?
A: Prior authorization should be obtained for all returns. Failure to obtain prior approval may result in a delay in processing your return. To obtain prior authorization, simply e-mail our customer service at tjta@tjta.com.

Q: Does PPI charge a restocking fee?
A: Returns on items that are not PPI publications or any item after 6 months require prior authorization and are subject to a 20% restocking fee.

Q: The item I received is damaged or defective. Do I have to pay to return it to PPI?
A: If you received an item that was damaged or defective, please contact our customer service at tjta@tjta.com or Toll-Free at (800) 345-8378. We will be happy to assist you in obtaining a replacement, and we can arrange for a pickup of the damaged or defective merchandise.

Q: I ordered the wrong item by mistake. Can I exchange it for another item?
A: Yes. The exchange process depends on the original method of payment:
--If you paid by a credit card or a check, we can apply the credit toward your purchase of the new item(s). Include your request for the exchange and any additional payment with the returned merchandise (see instructions above).
--If your original order was placed using a company/institutional Purchase Order, you will need to process the exchange request through your Purchasing Department. (They may need to issue a new Purchase Order.) Then contact our customer service to expedite the exchange process.

Q: What type of credit will I receive?
A: Credit processing depends on the type of return.
--If the customer erred, credit will be issued to the account to be applied to future orders.
--If PPI erred, credit will be issued in the form of the original payment.
--Purchase Orders for which payment has not yet been made will simply be credited.