Q: What kind of products does PPI carry?
A: PPI is a publisher and distributor of assessment instruments, software, books,
and other related resources for professional and pastoral counselors dealing with an
extensive range of psychological issues: adult, adolescent, and child personality
counseling; marriage and family counseling; career counseling and human resources; child
custody; drug and alcohol abuse; and anxiety, depression, anger, and stress.
Q: Where is PPI located?
A: PPI is located at 2205 First St., Suite 110, Simi Valley, CA 93065. You may
contact us by mail at P.O. Box 3577, Thousand Oaks, CA 91359-0577, USA. Our normal hours
of operation are Monday through Friday, 9:00 a.m.-5:00 p.m., pacific time. Contact us
Toll-Free (U.S. & Canada) by Phone at (800) 345-8378. Our local phone number is 805
527-4283. Fax is 805 527-9266.
Q: Do you have international distributors for your products?
A: PPI does have international distributors in Canada, Korea, Mexico, and Hong
Kong. Please contact PPI at firstname.lastname@example.org for more
information. PPI products are printed and distributed in the US, and are shipped all over
the globe. PPI does organize international training for the Taylor-Johnson Temperament
Analysis® (T-JTA®). Please see the T-JTA Training section of this website or contact us
at email@example.com for more information.
Q: Do you carry foreign language versions of your products?
A: Foreign language versions of the Taylor-Johnson Temperament Analysis®
(T-JTA®)are available in Spanish, French, German, Chinese, Portuguese, Danish, and
Korean. Go to the Foreign Language Editions link from page 1 of the PPI Online Catalog to review foreign language
materials. Please contact PPI at firstname.lastname@example.org for more
Q: Can anyone purchase materials from PPI?
A: Psychological Publications, Inc. restricts the sale and use of its test
materials in accordance with required standards established by professional counseling
associations. Therefore, PPI test materials are sold only to those individuals who have
obtained a degree from an accredited college or seminary with course work in relevant
fields—Psychology, Sociology, Social Work, Education, Guidance, Vocational
Counseling, Pastoral Counseling—and who are currently working in a counseling or
educational profession. Students who are enrolled in professional degree programs at an
accredited college or seminary under supervision of an individual who meets the above
requirements may be granted “provisional approval” pending completion
of their professional training. A test user should have a general knowledge of measurement
principles and limitations as well as the benefits of test usage and interpretation. He or
she should have the background to evaluate the validity of various types of inferences
drawn from test results.
If you would like to become an authorized PPI customer, please complete the Application/Qualification Summary. PPI will
get back to you within 1-2 business days regarding your approval status, and if
appropriate, assist you in placing your initial order.
Books, audio/videotapes, and some inventories are non-restricted and therefore available
to customers whom have not completed an Application/Qualification Summary.
All non-registered buyers must prepay their orders.
Q: Does PPI allow any modification or reproduction of their products?
A: Due to copyright restrictions, photocopying of any PPI testing materials (in
whole or in part) is prohibited. If you would like to obtain permission to reproduce or
modify a product published by PPI, please contact PPI Director Jamie Taylor for more
Q: Where can I obtain additional information about one of your products?
A: Our online and printed catalogs provide only a general description of each of
the products we sell. The best source for detailed information about product development,
administration, scoring procedures, and psychometric qualities is the Professional Manual
for that product.
If you would like additional information about a product you have purchased, please
contact our customer service. PPI provides technical support for all of the print and
software products we publish.
You can e-mail email@example.com or call Toll-Free (U.S.
& Canada) (800) 345-8378 Monday through Thursday from 9:00 a.m.-5:00 p.m., pacific
Q: Does PPI offer free technical support?
A: PPI provides basic technical support free of charge for all the products we
publish (both print and software). Extensive and/or frequent technical support, beyond
software error, may be subject to a discretionary hourly fee.
Our Technical Support Specialists are available Monday through Thursday from 9:00 a.m. to
5:00 p.m., pacific time. You can e-mail tjtaSoftwSupp@aol.com
or call Toll-Free (U.S. & Canada) (800) 345-8378.
Q: Does PPI offer scoring and reporting services for any of its products?
A: PPI offers three convenient computer scoring options for the Taylor-Johnson
Temperament Analysis® (T-JTA®): T-JTA Mail-In/Fax-In Scoring Service, T-JTA Computer
Scoring Software, and new T-JTA Online Administration. Please see our online catalog for
more details or feel free to contact us with your specific questions.
Q: Are PPI's materials protected by copyright?
A: All PPI and T-JTA materials are protected by copyright. This applies
to website information, testing products and their components (including quoted material
found in manuals, books, or brochures). Submitting a PPI Qualification Form, or placing an
order to purchase materials from PPI, implies your acceptance of these terms and
Q: Can I photocopy one of your products for use in my research or graduate coursework?
A: Copyright restrictions strictly prohibit photocopying or modifying PPI
materials in whole or in part. If you plan to use a test in its entirety, you must
purchase the number of test protocols you will need for your purposes.
It is possible to request special permission to use PPI copyrighted materials in one of
the following circumstances:
--You wish to reproduce PPI testing materials for purposes of a publication or
--You wish to include part of a test form in an Appendix within a thesis paper or
--You wish to modify a product in some way (change wording, use a different answer sheet,
translate, etc.) for research or clinical purposes.
--You wish to obtain permission to use an existing authorized translation of a PPI
--Prepare a detailed request and send it via e-mail to JTaylorDirector@aol.com.
Shipping / Handling Information
Q: How fast do you ship orders?
A: PPI offers SAME DAY SHIPPING for all orders received Monday through Friday by
12:00 p.m. pacific time. Orders received after 1:00 or on weekends or holidays will be
shipped the next regular business day.
Q: Can you ship my order to a P.O. Box?
A: Orders from the U.S. are normally shipped via a traceable method, which
requires a street address. This allows us to track your package in the event of a problem
International Orders may be shipped to a P.O. Box if you request Regular service (which is
not a traceable shipping method). All Expedited International shipments require a street
address. If you are unable to provide a street address, your order may be delayed. Someone
should be available at the street address to receive and sign for the package.
Q: What are your Shipping & Handling charges?
A: Shipping & Handling charges will appear as a separate item on your
invoice. This charge includes secure packaging, insurance, and rapid processing of your
order. Rates and delivery times are based on the destination and the specific shipping
method you select for your order.
Ground service (traceable) to destinations in the U.S. (4-10 business days): 10% of the
order Subtotal, $15.00 minimum.
Expedited service (traceable) to destinations in the U.S.:
--Standard Overnight (guaranteed delivery by 5:00 the following business day): 25% of the
order Subtotal, $35.00 minimum.
--2-Day Air (guaranteed delivery by the second business day, not counting the day you
placed the order): 20% of the order Subtotal, $25.00 minimum.
Orders sent via USPS (7-14 business days): 20% of order SubtotaL, $30.00 minimum.
OTHER INTERNATIONAL DESTINATIONS
Expedited service (traceable) to Other International destinations (3-10 business days):
35% of order Subtotal, $50.00 minimum. Customers are responsible for all applicable duties
Q: How can I check the status of my order?
A: Orders placed online will receive an e-mail confirmation. For further
information about the status of your order, you may e-mail your request to firstname.lastname@example.org.
To check the status of orders placed by mail, phone, or fax, e-mail email@example.com to verify that your order was received and
shipped. Include the exact name and complete shipping address that was specified on your
Q: Will I have to pay any additional charges when my package is delivered?
A: For shipments to Canada and Other International destinations (depending on the
country and/or region) additional customs and/or duties may be assessed.
Q: How do I place an online order with PPI?
A: CURRENT PPI CUSTOMERS:
If you are a current PPI customer with an established account, you will not need to
register again to order online. Simply browse the site for the materials you need, adding
them to your shopping cart. Before you complete your purchases with Verisign (secure
online payment), you will be asked for your PPI account number in order to verify that you
are an authorized buyer before we accept your payment. If you have forgotten your account
number, please contact PPI customer service at firstname.lastname@example.org
or Toll-Free at (800) 345-8378, and we will locate it for you.
To complete your transaction, follow the directions on the Verisign link for secure credit
card payments. Be sure to provide your complete shipping (and billing if different)
address to ensure proper delivery. Multiple contact numbers are recommended.
Once we have received your online order, we contact you regarding the estimated ship date.
For email confirmations, please be sure to include your primary email address in with the
NEW PPI CUSTOMERS WHO HAVE NOT SUBMITTED AN APPLICATION AND BEEN APPROVED (No Application Approved):
As PPI test materials are sold only to those individuals who have obtained a degree from
an accredited college or seminary with course work in relevant fields, all new PPI
customers must submit an Application/Qualification
Summary before orders can be filled (prompts directing
you to this application for new buyers will also appear before the order completion).
Please be sure to fully complete and submit the application before proceeding with your
order. Once we receive and review your online application, we will get back to you within
one business day regarding your approval status. If you are approved, you can immediately
order online though your PPI account number will not be assigned until we process your
If you would prefer to compete a hardcopy of the Application/Qualification
Summary, one can be faxed or mailed to you upon request.
NEW PPI CUSTOMERS (Application Already Approved):
If you are purchasing from PPI for the first time but already have an approved Application/Qualification Summary on file
with us, please contact PPI prior to placing your order so that we can verify your
information on file. Once we have established your approval status, you may order online
as a current customer.
PPI Return Policy
Q: What merchandise can be returned to PPI?
A: Unopened assessments and supplements ordered in excess or in error may
be returned to PPI for a full refund. No opened and/or used merchandise or books may be
Q: Where and how should I return merchandise to PPI?
A: Return your merchandise via a traceable method (e.g., UPS, FedEx, or
Certified) to our physical address:
2205 First St., Ste. 110
Simi Valley, CA 93065
NOTE: PPI is not responsible for the loss of merchandise that is returned
via a non-traceable shipment method (e.g., regular postal service).
Q: What documentation needs to accompany my return?
A: To ensure prompt and appropriate processing of your credit, make sure
you include the following documentation with your returned merchandise:
--A copy of your original invoice. (If you do not have a copy of the invoice, please
reference the name of the authorized buyer, name of organization, PPI account number, and
provide the complete address to which your order was originally shipped).
--A note including the reason for your return and any exchange request.
Q: Does PPI require prior return authorization?
A: Prior authorization should be obtained for all returns. Failure to
obtain prior approval may result in a delay in processing your return. To obtain prior
authorization, simply e-mail our customer service at email@example.com.
Q: Does PPI charge a restocking fee?
A: Returns on items that are not PPI publications or any item after 6
months require prior authorization and are subject to a 20% restocking fee.
Q: The item I received is damaged or defective. Do I have to pay to return it to
A: If you received an item that was damaged or defective, please contact
our customer service at firstname.lastname@example.org or Toll-Free at
(800) 345-8378. We will be happy to assist you in obtaining a replacement, and we can
arrange for a pickup of the damaged or defective merchandise.
Q: I ordered the wrong item by mistake. Can I exchange it for another
A: Yes. The exchange process depends on the original method of payment:
--If you paid by a credit card or a check, we can apply the credit toward your purchase of
the new item(s). Include your request for the exchange and any additional payment with the
returned merchandise (see instructions above).
--If your original order was placed using a company/institutional Purchase Order, you will
need to process the exchange request through your Purchasing Department. (They may need to
issue a new Purchase Order.) Then contact our customer service to expedite the exchange
Q: What type of credit will I receive?
A: Credit processing depends on the type of return.
--If the customer erred, credit will be issued to the account to be applied to future
--If PPI erred, credit will be issued in the form of the original payment.
--Purchase Orders for which payment has not yet been made will simply be credited.
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